Shipping Policy

Thank you for shopping with us. Please read our Shipping Policy carefully before placing an order.

Company Information

Vanessa Latusinski
Rittersbrunnenstr. 5
74740 Adelsheim
Germany

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on destination and shipping carrier.

Typical delivery times:

• Germany: 2–5 business days
• Europe: 4–10 business days
• International: 7–21 business days

Please note that delays may occur during holidays, customs processing, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Free shipping promotions may be offered from time to time.

Tracking Information

Once your order has been shipped, you may receive tracking information via email if available.

Customs & Import Taxes

International customers are responsible for any customs duties, taxes, or import fees required by their country.

We are not responsible for delays caused by customs.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact the shipping carrier first.

If you still need assistance, feel free to contact us and we will do our best to help.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the packaging and damaged items

Contact

For shipping-related questions, please contact:

Vanessa Latusinski
Rittersbrunnenstr. 5
74740 Adelsheim
Germany